HORRIBLE EXPERIENCE WITH BEST BUY What a HORRIBLE EXPERIENCE. At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY.