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Rebeca
St. Louis Blues Fan kept from watching playoffs. I have a friend; he has been a St. Louis Blues fan forever. He cannot watch the Blues games this week (or last) because of buying a TV from Best Buy in South St. Louis County. He purchased a 65” TV from the store in February. As the games began to heat up, he started having problems with the TV. He called the store and they sent out Geek Squad. The guy actually broke the back of the TV while trying to remove the panel to fix the motherboard problem. It was very obvious, from anyone with any kind of tech experience that it was a screen problem, not a motherboard problem. He said that he’d get the back replaced and told my friend it wasn’t the motherboard. Another guy came out later to fix the screen (and the broken back panel) and said it would take up to 12 days to get in the part to get it fixed. My friend said that he wouldn’t be able to watch the playoffs. The Geek Squad rep answered with “Well, you can at least listen to it.” They did not offer a loner or a replacement. My friend and his wife are elderly and disabled. They have both made multiple calls. Best Buy told his wife that she wasn’t on the purchase receipt, so they would not talk to her. Tonight is Game 6. He’s waited for almost 50 years for this. He’ll listen to it. He figured out how to use his remote to switch to HDMI so he can get the sound on.
5 years ago
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