This whole purchase has been a complete nightmare. From week one from the ice marker to the computer screen freezing up until 7 months later of both sides of the freezer not working and it already needing freon. I waited almost three months from 2/27 until the months later for my refrigerator to finally be repaired. We had to clean out an old freezer that we had in the garage to store meats during all that time. Best buy offered me to swap out the refrigerator but since I had gotten it during a holiday special price match with Lowe's I could only get the dollar amount refrigerator that I had paid for. Since we had an horrible experience at BEST buy thus far we purchased our Samsung dual convection stove to match our Samsung hib fridge from Lowe's. To swap out for a lesser value fridge than our stove would not make any sense. And to lose the deal we got from Lowe's just because of a malfunctioning appliance from best buy was not a good deal to us. So went tech's and out our home. One tech asked us what was wrong with the refrigerator and asked us why the last tech had order those specific parts for it. We asked him to ask the previous tech any questions about the parts before he would arrive to our home to repair the fridge. Obviously that never happened. Regardless, we toughed through those months and the refrigerator was repaired. We was told we could do a food spoilage claim since once we were told it was repaired and it never was and since we went through several months of a nonfunctional unit. We received specific instructions on b how to fill out the claim forms worth am geek squad/BEST buy rep. He told us to use the same work order number from February since the unit wasn't ever repaired until Samsung repaired it in May. I told him I would have several claim forms. He had to look up the form online since best buy had recently changed the steps in submitting a claim. He stated I wouldn't need to provide any receipts and he instructed me to use the SAME claim number for each form. I was under the impression that each claim form although under the same claim number would be handled separately, since each claim happened within months of each other, or are we being penalized because the repair was never completed. The first food spoilage claim was when the freezer first went out in February. Our meats in our freezer on the left side defrosted The second claim form was once geek squad's rep Eric (or whatever his correct name is) came out and told us the freezer was repaired and I immediately went grocery shopping. You can see according to my attachment the left freezer was never fixed By the Third time BEST buy wanted to swap out the unit. That's when I found out we would get the short end of the stick since we took advantage of PRICE MATCH GAURANTEE. Yes we got a great deal on this fridge o well we thought we did ...but since the unti didn't work we was short with the wish would have just bought it from Lowe's thought. So by this time of course we said no to the swap and getting a much less expensive fridge and so even though we paid for geek squad we heard the words of CALL THE MANUFACTURER. So reluctantly we did. By this time the right or left side of this quad hub frezer was not working and neither was the refrigerator. The Samsung rep said he would fix it but it would probably need to be repaired again later when it was most likely out of warranty. With a "FOR NOW WORKING" refrigerator. We figured well at least let's fill out the FOOD SPOILAGE CLAIM FORM and get all the money that we lost in groceries back.. To then be faced with our FSCF declined. Then 4 or 5 times of calling for five days to be hung up on by the system. To then getting told to email any issues we were having. A response to our email: SEE THE ATTACHMENT!! Only one claim form was approved!!!! I'm guessing this happened since we only used ONE WORK ORDER NUMBER LIKE WE WERE TOLD TO. So I called Samsung to try and get another work order number. PLEASE PLEASE PLEASE SEE THE ATTACHMENT TO SEE WHAT HAPPENED WITH THAT AND PICTURES OF HOW HORRIBLE THIS HOW SITUATION HAS NOW CONTINUED!!! The Samsung rep would not disconnect the call for almost 2 hrs. She knew i would be immediately connected to a survey. Her determination to prevent me for giving her a direct score of her poor customer service she felt the need to stay connected. I was traveling and had no need to be doing anything else. I also was curios on n how long she would continue with this behavior. I come frim sales and have commissioned just about my whole life. This is unacceptable behavior and companies that maybe struggling to survive in this growing economy need to know why. Customer service is directly affected to sales and growth of a business..thus the reason for all the survey's being given. MY UNIT WORKS FOR NOW IM PUNISHED FOR USING PRICE MATCH WITH BEST BUY I AM GOING THROUGH A HORRIBLE SINKING IN QUICK SAND NIGHT MARE BECAUSE MY UNIT DIDNT WORK FOR ALMOST 3 MONTHS AND TRYING TO GET REIMBURSED FOR A SERVICE BEST BUY SELLS SO HARD TO THEN BE KEPT CONNECTED FOR ALMOST 2 HRS SO I COULDN'T LEAVE A SURVEY BY A SAMSUNG TECH WHAT I WANT??? NOTHING IM DONE! BUYERS BEWARE OF SOMTHING THAT LOOKS GOOD: PRICE MATCH GEEK SQUAD EXTENDED WARRANTY FOOD SPOILAGE CLAIM