I ordered a window unit a/c from Best Buy. They did not deliver it and said it was in limbo which means they never sent it. So, stupidly I ordered it again. It was not delivered on the date they said it would be. So far I was without an a/c in Texas heat for three weeks because of them. From the store to the customer service, the people I talked to were totally incompetent. No two people know what they are doing. It was to be delivered late on a Monday. By this time I couldn't take the heat anymore so went down to Lowe's and purchased an a/c and had it installed. It is not the brand I wanted but at least it's cool in here. When the Best Buy a/c arrives, late of course, they wanted us to bring it down to the store and they will give me my money back. We are 82 and 91 and they expect us to lift this box in the car? My daughter called the 800 number and told them the problem and they sent me a return sticker to give to the Ups man so it will be returned without us lifting it. This woman at the 800 number is the only person that knew what she was talking about. I will never buy anything from Best Buy again.