A horrible delivery experience! We recently order our third major appliance (a freezer) from Best Buy last week. A year and a half ago we purchased an Open Box Refrigerator that was further damaged because it was sent to Chicago instead of our address near Indianapolis. The store gave us a further discount and the refrigerator arrived on schedule. Next we purchased a dryer six weeks ago and had no issues with it. Now comes the freezer. Our old freezer still works so we wanted to wait until close to the arrival time to remove the food. Once we learned when they expected to arrive, the food was packed in coolers and boxes- but mind you, it’s summer. While my husband was unloading the freezer, the delivery folks called x 3 on one number provided. They cannot find the address. This is the same address we had for the other two deliveries. My husband had his cell phone with him but didn’t receive a call on it. They canceled the delivery for that day. Now we have food frosted over and while we expected to lose some of it we didn’t think it would be for this futile exercise. We talked with the store and customer service. We feel they do not care. And by the way-neither does corporate. It was a 25 minute wait to reach someone. We will not do business with Best Buy again