WORST CUSTOMER SERVICE ON THE PLANET. I DO NOT KNOW HOW THEY ARE STILL IN BUSINESS! So INCREDIBLY unhelpful. Now, I am not talking about in-store staff. I am talking about behind the scenes. Calling in and speaking with the a SUPERVISOR. THEY HAVE NO AUTHORITY TO HELP YOU AT ALL. I ordered a $1,000 monitor for my desk and was told it would be shipped by a certain day. We arrive at the expected shipping day and there's no shipment. I call in and they say that they have no idea where it is or why it hasn't left the holding facility. Because I was going out of town and wasn't going to be home for the next few days, I asked that it would be shipped at a later date so I could be home for the drop off. Couldn't do that. Apparently they cannot "schedule" a shipping day.... OKAYYY. So I ask that the payment be transferred to a store so I could pick it up in person same day... can't do that either. Mind you I'm speaking to the SUPERVISOR OF THE ENTIRE DEPARTMENT. I then ask for a REFUND since he couldn't accommodate in the slightest bit. He said he would process the refund in the next 8-10 business days.. I ask when it would be visible on my account. He said he cannot answer that and that they will process the refund in the next few business days... NO HELP EVEN FROM THE SUPERVISOR. 9 days later, there is no email, no confirmation, nothing. I call back and am THEN told that they cannot process the refund unless I go back to the store and swipe the card at the store............ WHY WASN'T I NOTIFIED WHEN I SPOKE TO THE SUPERVISOR 9 DAYS AGO?! He said that HE would process the refund himself. I go to the store and find out that THEY can't even process the refund because the item is in cue and in the system marked as shipped EVEN THOUGH IT HASN'T LEFT THE FACILITY. Who knows how long it's been like that. We both call customer service as I did 9 days ago, me and the store employee. We are on hold for 20 MINUTES and get hung up on. I honestly do not understand this level of incompetence. I will never ever again be giving my business to Best Buy in ANY circumstance. After that I just went to Fry's in Burbank where they had my monitor in person and walked out with it same day. I've learned my lesson, that is for certain!!! Best Buy needs to do some serious overhauling on their customer service employees. Better yet, they should cease to be a working institution all together. I wouldn't mind that.