Let me start by saying One Star isn't low enough! Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this. Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine! What!?! In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!