I purchased a LG Refrigerator from Best Buy in August. The same refrigerator was available at other stores but I chose Best Buy for the ability to specifically schedule the delivery and haul-away due to my work schedule. Additionally, my wife and I have two month old twins so we had to plan accordingly for a working fridge. The delivery was set for 8/26/19. Prior to the date, I called to inquire what was required of me to prepare the old fridge for haul away. The old refrigerator was a built-in so I assumed I needed to perform certain steps for haul away. I was informed that it had to be disconnected and taken out of the built-in space. I disconnected the water supply, removed all front panels and moved the refrigerator to the center of the kitchen. When the delivery team arrived, they took one look at the fridge and said they could not take it away due to the size. I was informed me that a four-person team was required. There was no mention of this when I called to find out all the details needed for preparation. The new fridge was not delivered on 8/26/19 and the old fridge remained disconnected in the middle of my kitchen. The earliest Best Buy could get another team out to the house was three days later on Thursday, 8/29/19. My family, including 2 two-month old babies, would use a cooler over the next three days. I confirmed multiple times with Best Buy that it would be a four-person team completing the delivery on 8/29/19. Regardless, a two-person team arrived AGAIN. The paperwork clearly stated that a four-person team was needed for the delivery and haul away. There was no apology and Best Buy pointed fingers at the delivery service. Vice versa, the delivery service said Best Buy did not schedule it correctly. I had no choice but to accept the new fridge that day due to our need of having a working fridge. However, we had to live with the old fridge sitting in the middle of the kitchen until the haul-away could be coordinated for a third time. This is entirely unacceptable. While customer service was accessible over the phone they did little to remedy situation. The haul away was rescheduled for Tuesday, 9/3/19 between 7:00am and 7:41 am. The team arrived at 8:30am. There was no call in advance with an ETA or an explanation for the delay. Subsequently, I was late for work. Again, no apology or accountability from Best Buy or the delivery company. I was informed that Best Buy and I could discuss compensation for the errors and inconvenience after the fridge was delivered and the old one taken away. I called the Customer Service Representative and was offered a $75 Best Buy gift card. This compensation that was not worth the aggravation and inconvenience of taking off work and not having a working fridge for three days. I did not accept this meaningless gift card and I should have ordered from Home Depot or any other reliable retailer that offered the same fridge. I will no longer be a Best Buy customer and will continue to share my extremely unpleasant and unprofessional experience with Best Buy to all friends, family and internet reviews.