Five years ago, I wrote a bad review about this location (Mission Viejo). But over the past several years, this Best Buy and others really had stepped up their game and deserving of a higher rating. BUT once again the real Best Buy came to the surface. Here is my recent horror story. It all started last April when I purchased a new home and decided to buy two 4K TVs from Best Buy and have them install it along with two others that I already owned. I got a fair deal on the two new TVs. But when I gave them my credit card, I was in shocked they charged me $1200 for the installations. I asked if they could provide any discounts and they said no. I wasn’t too happy but scheduled my install date which was 5 weeks out. I did so to ensure it occurred on the day I was taking off from work. A few days after I purchased my TVs and service, Best Buy announced their Total Tech Support Membership. For members, installations of any TVs were only $50! Of course, I went back to Best Buy, joined the service, & got a $1000 refund against my four installations! I was so happy until the day Best Buy was scheduled for the installations. They never showed up! I called Best Buy and they said there was some sort of “mix-up” and I need to reschedule. I was furious because I had reserved that date weeks in advance. I had to wait two more weeks before I had my TVs installed in my new home. Months later I would come to learn the real reasons for this “mix-up”. Here is where this story becomes clearer. Best Buy ended up contracting my installs to a 3rd party. They did an ok job but by no means a Geek Squad experience that I thought I was going to receive (& was promised when I purchased the TVs). Last August, I decided to take advantage of my Total Tech membership a second time. I wanted additional HDMI cables installed for three of the four TVs in my home. I went down to the Mission Viejo store to schedule an appointment. The Blue Shirt was very nice but indicated they were booked “months in advance” and could only schedule a third party for the installation. Although that wasn’t my ideal choice as a Total Tech member; I agreed, and we scheduled the first available appointment on September 3. I took that day off from work. I called in the morning to ensure they would be coming, and my appointment was confirmed. The time window was 2-6 PM. Around 5 PM I received a call saying I needed to reschedule because the installers had an “emergency”! I was furious! After calling the 800 number and on hold for 35 minutes, I rescheduled the appointment for the following Saturday between 12-4 PM. On Saturday morning, I couldn’t see my appointment online & called Best Buy Mission Viejo. They assured me my appointment was good. Around 3:30 PM, I called again because I hadn’t received any notice they were coming. They assured me everything was on schedule. Well, they never showed up! Not even a call from Best Buy. I was at the Costa Mesa Best Buy the next day & decided to speak to a manager for them to explain these events. They looked up my order number and I could see his facial expressions. He said that he would had never scheduled the appointment with a 3rd party because they don’t like doing this kind of work. He then said Best Buy Geek Squad was booked for months (into December) and he needed to call someone to get me a better date & get back to me. Guess what, he never did! The bottom line, I discovered that Best Buy Total Tech Membership is worthless! Because no one wants to do the job for such cheap rates including Best Buy themselves. I ended up contacting a professional company in my area and they did the job amazingly well. DO NOT BUY BEST BUY TOTAL TECH MEMEBERSHIP and do NOT purchase any Best Buy installation services. Go to a local professional. I am going to demand full refund on my membership and/or file multiple complaints with several consumer advocates.