For a store that is trying to get back on its feet, you seem to have learned little, in fact, your customer service now is substantially worse than it was in the past. We purchased a new LG washer from Best Buy and have been having problems since month 4. The machine began to vibrate violently, “walk,” Would not spin out, would time out down to 4 minutes and then spend 45 minutes on 4 minutes until it was manually stopped and reset for spin on medium, We purchased the 5 year extended warranty with the plan and have had the geek squad and third party repairers out to our home at least 7 times to repair the washer. Each repair is for the same reason. The Geek squad repair reps have even expressly said that the machine that we have has become well known for failure, as the vibration dampeners have a cheap, plastic part that keeps breaking. We asked Best Buy to replace the washer under the Lemon Policy in the 5 year warranty. The referred us to the “special forces” group which is actually a third party vendor that they use to deny claims. The third party vendor agreed to submit a claim for lemon replacement that would be responded to in 3-5 days. 13 days later, after calling, I was told that the claim was denied because the repairs had to be for the same repair, three times, each a month apart. I informed the representative that we had had the unit repaired at least seven times each time for the same problem. The conversation: Oh we only see one repair in our system? Really, because I have emails and evidence that will show multiple visits Oh, let me check another system Oh yes I see that you have had repairs in July of 2018, January of 2019, February of 2019 and September of 2019. Yes, there are actually more than that but that should satisfy my requirement - right? Oh - well the repair needs to be for the same problem each time Yes- the repair was for the same problem, a problem which the Geek squad members have stated is common to this model Oh well our records do not show that it was for the same repair Really? What do your records show the repairs were for then? Um - we are not sure? I want your appeal policy so that I can appeal this decision Oh - well I’ll send the claim back up (Two hours later message on home phone) Hello, this is Karen, I talked to you earlier - I decided not to send the claim back up - thanks goodbye Our previous experience with the Geek Squad had been excellent. They came out, were honest, and repaired our unit (the same cannot be said for their 3rd party repair company the two times that they came out as they proceeded to feed us shovels full of BS (you are using the wrong soap, your floor may need reinforced, you shouldn’t wash more than 3 towels at a time, etc). The new Best Buy isn’t worth the time and effort. Take your business elsewhere.