Terrible experience with Best Buy Appliance Delivery - I ordered 3 new appliances and waited over 2 weeks for the items to get delivered. On delivery day I was told they'll be there between 12-6pm, my husband and I both took off work to be there. 6pm finally arrives and no one has shown up or called. I call Best Buy, wait on hold for over 30 minutes, finally get connected and the agent seemed very unapologetic for the fact we'd waited all day. She said they use a 3rd party delivery crew so she'd have to contact them, she gets them on the phone and the woman didn't want to help at all. All she said was she couldn't get ahold of the driver so she emailed them and asked them to call me directly.....I wait until 7:30pm, still haven't heard from anyone, I call Best Buy again, they try & call the 3rd party and find out now they're closed. This happened on a Friday so I asked them are they delivering Saturday then, no one knew. Finally I get ahold of a manager who tells me she'll try for Monday, I told her I couldn't take off another day & so Monday after 5pm, she said she'll try & call me back the Saturday to confirm the delivery - I end up having to call multiple times again and no one can give me an answer on when they'll be delivering, I talk to another manager who says it's not likely it'll happen Monday but she'll check then call back....again I hear nothing. Monday rolls around, I'm at work and get a call the delivery crew would be there in 30 minutes, I tell them no one is there so as I told them before, 5pm is the soonest they can deliver. After calling multiple times I finally get a dispatcher to call me who said they'll be there at 5pm. Monday night they finally showed up around 5:45pm - I had paid the extra $200 for the range to be changed out with a microwave and per the email I received from Best Buy telling me how to prepare for the install the video specifically says "our experts will change out your wiring for a new outlet"....as soon as the delivery guys get there they tell me they don't do that.....they ended up getting their manager on the phone and I explained the video sent by Best Buy said they would, I told him to forget it & just leave the microwave and we will install ourselves and I'll tell Best Buy to refund the extra I paid for install, finally the manager says they'll go ahead & do it. They get the dishwasher in and microwave, then unbox the stove and of course, it's broken. This happened Monday, today is Wednesday, I've called Best Buy multiple times asking when my stove will be re-delivered, of course no one knows. They said the delivery crew hasn't even checked back in the return so the order is locked and they can't reschedule. Their records don't even show they've delivered my dishwasher and microwave yet. This whole thing has been beyond frustrating. I can't get any specific person to get this resolved, managers have been no help, they've already deducted all my money and can't even tell me when I'll get my appliance. The lack of organization shown by Best Buy is unbelievable. It amazes me that with how poor of a job they've done not one manager has stepped up to take lead and get this taken care of. The one manager I did speak with, Amanda Shires said she provided her direct phone number however every time I've tried calling her since then it goes into a queue. I've even asked to cancel my order so I can just order somewhere else but they keep saying my order is on hold because of the 3rd party so they won't even cancel it. This is the WORST customer service experience I've ever ever had. I will definitely make sure my family & myself NEVER use Best Buy again. They should be ashamed at how terrible of a job every single person I've spoken with has done. It's mid-day Wednesday and I still can't get an answer when I'll receive my stove and it's released so I can't cancel it to just get it somewhere else. NEVER use Best Buy, you will truly regret it.