Hi everyone, I just wanted to let everyone know about my experience at buying online at Best Buy so this doesn’t happen to you!! So on sept 15 I ordered an apple laptop, with two day shipping. It was supposed to arrive at my house on September 17th. The payment hit my credit card on September 17th, which was when the shipping label was created. UPS never received the package. On September 18th I called Best Buy support and the woman I spoke with said it would be arriving either the 17th or 18th. Okay not a big deal! By the end of the 18th there was still no laptop. So I called Best Buy again. This time I was told that my package was stuck in Texas due to bad weather and that there would be a delay. She said in 7 days they will know the status of my package. Okay now I’m starting to get frustrated. 7 days later I call again. Except this time, my package wasn’t stuck in Texas... this time, my package was nonexistent! There were no laptops in stock at best buy. According to the gentleman I spoke with, they had to contact Apple to see if they can get more of the laptop I ordered, and that I should call back in 5-7 days to check in. Well at this point, it was sept 29th. I wanted my money back at this point. He told me he won’t be able to request my money back for an additional 3 to 5 business days until one full billing cycle was complete. Meanwhile, the laptop that was charged to my credit card is accumulating interest. Now I am very upset. I ask to speak with a manager to see what is really going on. Being a Sunday, not many managers were available so I decided to hang up after being on the phone for over a half hour. I gave it a rest for a week and a half because I did not want to get anymore upset than I already was. I called this morning, finding a third person to give me a third different reason why I haven’t received my laptop. This woman told me that my package was lost in transit. Well UPS still did not receive the package so how was it lost in transit? She offered to give me my money back and I accepted. But I also wanted the additional interest that was charged to my credit card. After 4 phone calls I finally get offered my money back. So I ask to speak with the manager. Her name was Amanda. She was very nice, however she said she understood that I wanted the interest on my purchase as well but she would not do that. She said she could not do that, even if I provide proof from my credit card company what interest that purchase accumulated. So, by any means I do not recommend using Best Buy. Now I understand why those stores are going out of business. They advertise items that they do not have in stock (according to one person I spoke with). They charge your credit card before the item even ships, letting that interest accumulate. I understand that sometimes things do happen. Sometimes people do make mistakes. But with 4 phone calls to Best Buy, over 2 hours of my time wasted, 3 different reasons as to where my package is... come on Best Buy, get your stuff together. So unorganized, I can’t trust anything I’m being told, and false advertising on items that aren’t available! And all I got out of this was my daughter being without a laptop to do her school work, and and interest charge. And still no laptop. Goodbye Best Buy, now I see why so many stores are shutting down.