Three times is not a charm and four is too much ....... Four weeks ago we bought a whirlpool refrigerator from Best Buy. After delivery and installation, my husband noticed that the doors and handles were not adjusted or leveled, so we called Best Buy and asked for a technician to come adjust it. The service guy could not correct the problem and said that it was a manufacturing defect and that we should exchange the fridge. The second fridge came with a non functioning humid control button and accordingly also needed to be exchanged. The third fridge came with a big dent in the back and the delivery people did not bring it into the house. Amazingly enough, they said that they noticed the dent earlier, but had to attempt delivery anyway. The fourth fridge came with 5 dents in the back and this time the delivery people themselves took pictures of the fridge and shared them with my husband. By now we were into our fourth week of waiting for the fridge to be delivered. Today, we were contacted and told that the scheduled delivery for yet another fridge was cancelled because we were refusing delivery. We were blamed for everything and were really surprised that no one mentioned the defects. We were also told that the bumps in the back were standard to all these whirlpool fridges. We were given the option to keep the defective fridge we have now with the non-functioning humid control or return the unit. No brainer we are returning the unit. Too bad we wasted a whole month on them. Definitely the worst customer service. Nobody knows what they are doing and nobody cares. NO MORE BEST BUY!