Wish I had checked reviews before making purchase. Would give no stars if that were an option. Had extenuating circumstances concerning a return of a stereo system ordered online in May to replace one destroyed by a flood in our basement. The basement reconstruction had been estimated to be completed by end of May but actually not completed until end of September. I didn't open the stereo box until early October only to find I couldn't get the unit to switch from one radio station to another. The sound was inferior, too. I had shared this info with Best Buy via Chat and they instructed me since I had not used the stereo to visit the store to return or exchange the item. An exchange was satisfactory to me but the store told me they couldn't do anything for me since the return was past the alloted return period. They said the "store" could not give me a gift card for an exchange but led me to believe "corporate" would. They said to contact corporate to pursue the return and get a shipping label. When I called Customer Service they refused to help me. Even upon escalating the issue they still refused to help. Fortunately other replacement items I had also purchased from Best Buy in May were functional. I am totally disappointed in Best Buy and it's representatives. Under the extenuating circumstances I beleieve they should have allowed an exchange at a minimum, if for no other reason than as a good faith gesture to a long time customer.