Please stay away if buying appliances or large items ..they use 3rd party delivery and installation company to cheap out. Home Depot..PC Richards use in house delivery and installation people that know what they are doing. This 3rd party company best buy uses carry their own liability and won't as much as use a different pipe or screw then they want to because of their own bogus fear factor. Summary; best buy will say free delivery and installation ....nothing is free. It's $130 more if a GAS dryer is purchased . The washer has to have a PVC drain in the home for them to connect it. Mine does not. They told me to call a plumber and left washer in the middle of my room. Plumber wanted $150 to walk in the door . I explained situation and plumber said bogus...he connects washers to black rubber hose pipes all the time. No problems . Thank goodness he was honest and gave me info on phone. He said best buy should be held accountable . Well they wouldn't . I asked for a return whereas they would have to sell 2asher and dryer as an open box item and lose money . This doesn't make sense . They cheap out by hiring 3rd party delivery service so they don't have to pay insurances yet get returns due to.thismproblem taking a loss on open box items . I want no part of best buy. Their customer service is horrible and they don't care!