I needed service done with my 5 month old washer since it's not working right. I called Best Buy in Canton Ohio Geek Squad to make an appointment. This employee yelled at me for not checking to make sure its balance, but I was trying to explain that it was and only having 2 sheets in there shouldn't come off balance. Then it didn't matter bc it did it several times when my boyfriend was down there and took 3 hours to wash one load because it wouldn't spin to get all the water out. He yelled at me that I might not balancing it right and I dont need anyone to come out. Finally I said, just make my appointment. It was 10 mins of him trying not to make the appointment so he was trying to avoid making the appointment. He did but I figured I'll call the store today and talk to the manager of how I was treated by the employee. I talked to the assistant manager and was treated the same way. Then he asked me who I've talked to and I wasn't sure. I know it was a man but didn't get his name. It shouldn't be hard to see who worked last night in the Geek Squad. Then when I said I think he was a black man, he jumped down my throat saying like I was accusing that he was black. Hell no!! Geez he asked me who I talked to and I didn't say it at first because I thought it shouldn't be hard to see who worked that department last night just check the schedule and be done. Sometimes you can distinguish what race your speaking with. I dont need to be accused of something I'm not. He wanted me to tell him of I spoke with. That shouldn't be hard to check who worked and made the appointment, but he wanted more so I just said I think it was a black man..so is that so wrong. Or would it been different if I thought the man was Asian or maybe a heavy accent like Spanish or even German??? Would that make a difference. Or even he still had an English accent does that matter??? No it wouldn't be looked at that way, I said maybe a.back man it changes it. Really?? I'm not racist this is ridiculous that you can't say Anything or its offended. Then I called corporate to tell them how I got treated from both and didn't even get to the point about the man I talked to. This lady hung up on me. DON'T EVER SHOP AT BEST BUY. IF SOMETHING HAPPENS TO YOUR EQUIPMENT THEY RATHER YOU TRY TO FIX IT YOURSELF BEFORE THEY MAKE A TRIP BECAUSE IT MAY BE WASTING THEIR TIME.