I purchased an open item Apple Watch Series 4 (GPS + Cellular) 40mm Gold Aluminum Case with Pink Sand Sport Loop Unlocked from bestbuy.com. My girlfriend didn't like the color so I went to the store (Austin Tx South park meadows) to return the item but they said they have to charge me a $45 restocking fee b.c the item is open. I told them I bought it this way b.c it was already an open item. The Store manager said there is nothing he can do (or willing to do) (pretty disinterested in helping) and said it states on the website if cellular items are open and returned there is a fee. I reinforced that the it was sold to me as an open item and I never used it. In addition,  the policy he was referring to is for new and unopened.  I told him it doesn't say anything about an item that was sold as an open item. I called the bestbuy helpline to assist and they basically said yes you are right but they couldn't make the store manager override the fee. I asked to speak to her manager and have a copy of the phone recording transcript emailed to me, then the bestbuy rep said there is no one else for me to talk to.... but I reinforced that I want to speak to her supervisor then she said she will get her manager and to hold on the phone. I was on hold for over 1 hr and then the bestbuy rep just hung up the phone on me. Worst customer service ever and I will no longer be taking my business to bestbuy.