We had our brand new LG refrigerator delivered on September 6th to our new construction home. The delivery guys scratched and damaged our brand new wood floor by sliding the fridge back and forth on the wood. I called that day to file a claim and was assured that they would fix the problem. Over the last 3 months, I’ve spent hours every single week on the phone with their 3rd party company trying to get information. I’ve gone into the store to talk to a manager. I have spent more time emailing and waiting on hold over the phone. I have wasted HOURS of my life trying to get someone out here to fix our floor and have had ZERO response. I am BEYOND DISAPPOINTED in Best Buy. I am constantly just given new phone numbers to call and wait on hold and I am told someone will call me back. Now it’s been 3 months and my floor is damaged and Best Buy has ZERO ACCOUNTABILITY for taking care of their customers. They just tell me their contracted company ‘sucks’ and this is not uncommon. This is unacceptable!