Our experience with best buy's delivery subcontractor was horrible! We ordered a refrigerator and scheduled delivery. Our original delivery window was 12-6 pm. The day before delivery, the window was fine tuned to 12-2pm. At 9:48 of the day of delivery, we got a text saying that delivery was going to happen at 10:00 am. We were out taking care of errands and couldn't get back by 10. The delivery was attempted and failed, as we weren't home. I called the delivery company during our delivery window and was told they were already back at the warehouse. As we were still within our delivery window, I asked if they would make the delivery today. They were VERY RUDE!! They hung up on me telling me they had work to do and couldn't talk to me. They sent best buy a photo taken at the "time" of delivery and then told best buy it was taken during our delivery window. I called best buy after this, there staff was very helpful but had no ability to get the delivery done that day. Delivery could be rescheduled for 5 days later.