Best buy is the worse place to buy electronics!!!! I cancelled my account previously because of terrible service but they had something I wanted on a good deal for Black Friday so I gave them another shot because I needed 3 of them for grandkids. They printed a label per their tracking but never gave it to the delivery company so it is NOT in transit but the person on the phone doesn't want to listen to facts. 2 1/2 hrs later I finally got a supervisor that realized they had failed to ship it but because there was an original expected delivery day, they can't do anything to replace the missing items until next week. If you acknowledge it wasn't shipped, they you know it won't be delivered. Again, I will be a former Best Buy customer. Grrrrr. The associate I spoke with was clueless and wouldn't listen to facts. Supervisor listened and immediately saw the problem and apologized but even though there's proof it wasn't shipped out, we have to wait for it to be further delayed before a claim can be filed. By then I won't even be at the address it was supposed to be sent to.