What went wrong was the Geek Squad. Purchased a TV for my parents and paid for the Geek Squad to hook it up for them. They waited nine hours for the person to show and he never did. He called to confirm and said he was on schedule. Lie. He didn't make it to any appointments that day. Contacted Best Buy to ask about it, and they claim they can't help. Really? They are contracted through you? My parents deserve their time back that they waited. They called numerous people and nobody helped them. I will not be recommending them to anyone. I work for a large school system so, getting the word out about their horrible customer service and the Geek Squad should be easy.