I dont have an option to give zero star.. Otherwise, I would have. I placed an order for a laptop on cyber monday and it was confirmed during order placement that it will be delivered the following friday.. but on friday morning, I receive a text message stating that, i have to login to BB account for an update... When i check, the update says, "the order will be delivered before jan 5 or else it will be cancelled".. I contact the customer care and they cannot give a turn around time, nor an update on when I can expect the item.. they simply respond from the script... BB is very worst... I am not going to shop at BB here after...