We purchased a new Tv and sound bar, spent $2000.00, while hooking it up, I realized i needed a small cable to hookup a game system i had, is i went into the store, i saw what i needed online, and thought i'd pick it up, spent 90 minutes searching the store, asked 6 people for help, was told it does not exist, we dont carry it, it has to ordered from sony, ect on and on, so went home, bought it online, it was ready for pickup at same store 15 minutes later! so spend 3 hours picking up a cable for my 2000.00 purchase, that should have taken 10 minutes, if anyone in that store had any knowledge, or even cared to help me and look it up while I was there the first time! COSTUMER SERVICE SUCKS PLAIN AND SIMPLE! oh, store pickup girl is the only one that knows what the hell they doing there!