I ordered i Robot s9 and m6 at Frisco Best Buy store on 11/24, and while ordering i was told that it will be ready for pickup in store at 11/27. I went to store today and even after paying the complete amount on 11/24, the order was not available for pickup. I wanted to pick up both the items on 11/24, as we our last vacuum, which we bought from Best Buy stopped working. Since, we could not pick up the items on 11/24, we had to hire a cleaning lady and spend $120. Today also, we were told that something went wrong with the order and we will have to wait till next Thursday. Due to which, we had to spend additional $300 to buy s9+, which we did not require. At the top of that, the General Manager at Best Buy was very rude and said that he cannot do anything. He was very biased and treated me very badly. First we had to wait for more than 45 mins for him to come and address this situation. Then, he didn't care and said he would not help me. I have been a Best buy customer since long and have spent more than $20k in household items, in just last couple of years. This is not the customer satisfaction experience and would like someone at corporate to address it