My husband and I tried to purchase 5 of these online this morning 12/13 for Christmas presents. Each Google Nest Hub was supposed to include a free Google Net Mini 2nd Generation with Google Assistant. However, when we tried to order >1, it only showed one free Google Net Mini so I had to order them individually. After ordering 3, we were given an error that we had reached our max. We were logged in to my husband's account so I decided to try purchasing as a guest. No luck, it recognized my email address. I tried ordering the last two using my work email. It appeared to be successful but then Best Buy cancelled them. My husband spent several hours talking to customer service. He was told they thought it was fraud and that there was a limit of 3 per person. I called and asked to speak with management because MY HUSBAND AND I ARE SEPARATE PEOPLE. If the limit is 3 per person we should be able to order 6. All I got was a run around. Beware of Best Buy. They have 0 customer service.