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Renata
Hello Dear friends, just wanted to share my experience with you since I felt so humiliated while trying to buy at Bestbuy Company during #blackfriday!! My step mother saw that the computer she wanted was on sale, so my sister, father and I decided to make her a surprise and buy her a computer. While at the store, I saw that the Beats Headphone were on sale too and decided to buy to my husband. Since I was using my Best Buy credit card, I would be able to pay all that in monthly payments, so I picked the airpods for myself as well. THAT was my nightmare beginning. Earlier that day, I saw that #walmart was selling the same product for $10 less, and Best Buy has a price match policy, so I checked with the sales person who was helping us if it would be able to price match that product. He checked with the manager and she said no, since the "product was different". That is not true! I checked the model and all details were exactly the same!! So I asked the manager if she could show me what were the diferences, just to understand, but she took the product from my hand, rudely and overreacting, and said that I could buy for the price that was published buy BestBuy or I could leave (without buying anything) and left.... Surprised, we went after her, asking for an apology, she couldn't treat a customer like that! I have already spent thousands at #bestbuycompany but the only thing she did was giving us her business card and said: "If you are not satisfied with this treatment, you can contact BestBuy 1800 and report" and left again. We went back to the cashier to finalize our purchase, and who appears? The same store manager!! She prohibited the sales person who was nicely helping us to check out, and said that she would finalize our purchase. We declined and said we wanted to finish the process with the sales person, and she said that she wouldn't allow him to finish and we had 2 options: 1) Let her finish checking us out or 2) leave the store. We said we wouldn't leave without finalizing this purchase with the sales person. Immediately she called the police and made them walk us out from the store!! We were treated as a robbers!!! Thats humiliating. The store was packed, since was #blackfriday and everyone was looking at us as we did something wrong!!! In the following link, you can find more details and the back and forth emails with BestBuy team that just confirmed that Bestbuy Does not care about their customers. Please, if you can, share this post! This company can't treat customers like this!! https://www.trustpilot.com/reviews/5df8f064c845450b68286ccf?fbclid=IwAR3Rxy2hGjEbYS9K6lcdFU2JmIYIyndM_vvjRvVLn8OMb_t7yNe5VyosgM4
4 years ago
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