I ordered three computers fir my kids Christmas on Dec 2nd. It was supposed to arrive last Tuesday. Wed I get an email saying it's delayed and if it doesn't ship by Jan 13th. It will be cancelled. So I went online to cancel the order. It won't let me. I call Best Buy online support, CLEARLY get a call center in India. Huge language issue, but in the end they could not cancel the order so I could pick 3 other PCs. So after an hour on the phone I call to get my card limit increased so i can purchase three MORE PCs so my kids can have Christmas. I get the increase (that I really don't want) order 3 other PCs that say in stock and will ship "Next Day". I wait for it, nothing. Then I get an email that's said what? "Delayed, will try to ship by Jan 15th". So now I can't cancel this order either and now my card is super maxed out and I didn't get anything. WHY cant you cancel an order that hasn't even been sent out from the manufacturer??? WHY would the site state they are in stock and will ship next day and then tell you it hasn't even been sent to Best Buy from the manufacturer???? I WILL NEVER EVER BUY ONLINE FROM BEST BUY!! I can't wait for them to allow me to cancel my SIX computers do I can cut the fng card up and cancel my account.