I ordered an expensive electronic for my son's Christmas gift and because I'm a teacher, I put my school's address for the delivery address so that it wouldn't get stolen from my porch. Had I known that Best Buy does not stand behind OnTrac, who they contract with for deliveries, I would never have ordered online from them. Apparently the gift was delivered at 7:04 pm to my school (Sorry, nobody is working at a school at 7:04 pm) and apparently someone signed for it. Just to be 100% sure, I called our maintenance supervisor at the district office, and nobody with that name is employed by maintenance, and of course nobody at my site has that name nor would have been working at 7:04 p.m. when the alarms are all set. But I also checked the surveillance cameras before I called to report that this must have been a mistake, and sure enough, no OnTrac vehicle pulled into the parking lot that evening. After being on hold with Best Buy for half an hour and getting nowhere, they transferred me to OnTrac. Between two separate calls, I've sat on hold over 2 hours and have been told, "Someone signed for it, sorry, it's been delivered." Explain to me how you delivered to a CLOSED BUSINESS and had someone sign for it? When I called Best Buy back, they told me it is a problem between OnTrac and me now. WHAT THE????? I should've just ordered from AMAZON, at least their customer service is over the top helpful. So now I'm out $200 because OnTrac delivered this to some random house and the person got a free gift? or the driver decided he would like to keep what Best Buy had to send? Ordering it to my school was to avoid having it stolen, now I've been ripped off by the company I ordered it from. DO NOT ORDER ANYTHING ONLINE FROM BEST BUY!