This is the worst experience I’ve ever had with receiving a package from a retailer! I ordered the Alexa show 8 for my sister for Christmas because they were sold out in all the stores near me. When I came home after work I saw the package in the driveway! Mind you it had been raining all day! When I picked up the box you could hear the water shaking in the box. There was so much water penetrating in to the box the I had to open it out side.It was like a whole bucket full of water had poured out when I cut open the box. Obviously the device doesn’t work! I called to see. If I could get a new one shipped before I drive AZ to drop it off for my sister and it wouldn’t be here in time. They didn’t offer any compensation or same day shipping. I even brought it to a store and showed how bad the water damage the manger had no empathy and could do nothing for me don’t order with them go with Amazon much better overall experience with them then Best Buy