In early November 2019 I purchased a new laptop at the recommendation of a young man who worked in the geek squad at best buy. The laptop was an HP Laptop 15-DY0013DX. Since purchasing the item I have had to return to best buy three times. That is three times in a little over two months. The laptop is not an item I use everyday. On the contrary, I use it every couple of weeks due to my schedule. Yet each time the machine freezes and will not let me log out or go to a different page or application. When the machine is not freezing it opens a different page as the home page even though I have set google as my home page. The first time I went to best buy i was told that it was a fluke that the laptop froze. The young man corrected the home default page so that it would open to google. He also put the chrome icon on my desktop since it could not be inserted to the shortcut bar at the bottom of the page. Why, I do not know because there was no explanation as to why the computer would not open in chrome or allow for the icon to be posted to the task bar. A few weeks later, I returned because the computer would not accept the wifi at my house and it froze. The gentleman at geek squad desk was able to get it to function and had to reset the default page on the internet to google because the internet would open to several different pages in one sitting such as bing and yahoo. Again no understanding as to why the machine froze and of course it did not freeze while at the store. Today the laptop froze again, and again there was no idea as to why a brand new laptop would freeze. The gentleman at the store tried to be helpful but could not explain why it froze and went on to try and sell me coverage for the software. $200.00 for one year and he could send it out to see why the machine froze. This is a brand new laptop it should not freeze while being used. Again he had to reset my home default page because it would not open to google. Yahoo was the preferred page today. Worse, he explained to me that had i returned my laptop before the 14th of January it would have been replaced with a new laptop. So in the meantime I have a brand new laptop that is garbage because it does not work. No one in my previous two visits to best buy thought to tell me that I could return the damaged machine for a new one. I am told today on my third visit and I believe that I was told only because the time to return the garbage product has expired. Yet, best buy was trying hard to sell me their $200.00 software coverage. I do not know who is taking advantage of me more best buy or HP. This garbage laptop should be replaced with a new one. It is hard to believe that a new laptop barely used to cause so much headache and frustration. I have not visited a best buy store so often as I have in the last two months. I have been duped by best buy and HP. Beware, if purchasing an HP laptop and the geek squads lack of disclosing the ability to return a new damaged laptop until the return period expired.