St. Louis, MO Best Buy store on Brentwood. I wish I read all these negative reviews before spending $4,500 in this horrible, horrible place. What they are doing is actually a fraud. They claim their service and support are so great when, in reality, it's far, far from it. Had my TV, receiver and DVD/blue ray player installed- the guys rushed through, never explained anything, did not test the DVD player and sure enough it's not working now. Called my agent/advisor who was so nice and charming at the time of the actual purchase ("Call me anytime with any problem") though he "forgot" to mention that he was charging me $200 for this useless software that I didn't need and this questionable geek squad "unlimited" support. So I called him about the DVD player- no call back. Called the store and asked to speak with a supervisor - was told supervisor is busy. Called their thech support, was on hold for an hour, put through a few different agents explaining every time my problem. Finally, spoke with extremely rude agent Maky just to be able to schedule a service appointment with 8 hour window. Throughout my whole experience with them, every sales or service person I spoke with (except that sneaky advisor) sounded extremely indifferent to my problem and needs. Never ever again I will set my foot in any of their stores.