I purchased JVC radio and corresponding adapters for my Van. I was asked to wait for ~1 month for the appointment and pre-order the parts. I received the parts with one of the part was damaged from the packing itself. It was trapped with a tape and many staplers pins. The quality of the product shipped was for sure never even evaluated before shipping it to me. When i complaint after receiving the product, the Best buy agents along with supervisor offered me 3 options: 1) wait for replacement that can be expedited shipped after 3 weeks+ 2) Get 10% discount on this adapter, which is 1.6$ roughly and live with this damaged product 3) Get refund and waste the previous time i waited The supervisor and agent sounded pretty rude and their tone was almost why did you even waste time in buying Auto parts from Bestbuy. I had never seen any other issues with the product in past with Bestbuy. I was hoping for similar quality and service. However, it looks like they do ship substandard products.