Our refrigerator installation by Best Buy in Avon, Indiana, was a near disaster. After the old fridge was removed, the tech (a very likable guy) used a rubber band to seal off the end of the old water line. While the tech went outside to bring in the new fridge, the rubber band broke and water started shooting into the kitchen. We yelled for the tech who replaced the rubber band while we frantically mopped up the water on the laminate floor before the new fridge was carried in. That evening (Saturday, hours later at about 9:30), we noticed water pooling on the floor under the fridge, and we were appalled to see water dripping behind the fridge from the connection where the tech had joined the old water line to the line connected to the new fridge. (He said we didn’t need to buy a new water-line kit after all.) We immediately phoned Best Buy and were upset when the rep said they couldn’t send anyone to fix our leak until Tuesday – days later. There was no way we could allow that leak to ruin our laminate flooring, so we had to call a service man at about 9:45 on Saturday night. Thankfully, he was able to come out and fix it that night, but it was a jarring experience. We were extremely dissatisfied with the Best Buy installation and their lack of customer service when we desperately needed it.