Best Buy has become such a disappointment and it's truly sad. In a world that is becoming less in store shopping and more online you would think the customer service in stores would go up. For best buy that is NOT the case. I've had two incidents in the last 2 years with them that has done me in with every spending another dime with this company. I purchased a brand new samsung washer and dryer set with additional geek squad protection. Let me just mention the protection plan was close to $600 per item. We didn't mind paying it for such a large purchase. But to my surprise I finally had to use the protection plan for my washing machine and they have FAILED miserably at providing us help. We have been without a washer for 3 weeks. With geek squad auppose to come out coming three times but one time they no showed, and came the two other times. The first time they were due to come out the next day when I recieve a phone call to check if I recieved the parts. Mind you, I ask the gentleman "what parts? How can you order parts for it when no one has come to look at it?" He came the next day for all of 5 minutes just to say I'm ordering parts, but you guys can still use your washer. Which was NOT true as it ruined a whole load of clothes because it never fully washed nor did it spin. There was still a bunch of water in it. Then he comes back after the parts were ordered and he comes in looked at the washer again just to say I need different parts I'll have then sent overnight. Well needless to say two days passed and still no parts. So I call corporate and they inform me that the part wont be in for another 5 days and they will come out the next day. The offered no kind of compensation or solution. What makes me truly upset is that after telling corporate how upset I am at the poor quality of customer service and plan to write a review about my negative experience so other people don't make the same mistakes as I did. I also informed him I would no longer be a member or make any purchases with them he states I can provide you with a gift card of $25 to best buy. Like what in the world makes you think that I would want that after you guys have treated a loyal customer like this? Indeed not me sir. Please stear clear and purchase elsewhere!! I promise you will not regret it.