I bought iPhone XS, requested it to be sim free as I was taking it abroad. I was sold a Universal iPhone which is a locked phone. Tried to operate in UK it was locked. Best Buy fobbed me off with Apple warranty and told me to call Apple they should be able to help. Apple UK informed me not covered with Apple Warranty. Now stuck with a unoperational phone I paid $965. Best Buy refused any help or options. Extremely bad customer service no help at all. I called from UK 3 days in a row having to wait 30 - 40 min for my calls to be answered. Feel completely ripped off.