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Anonymous
I have had the worst experience with Best Buy. Apparently they allow people to open a credit card online without showing any form of ID. I. Today’s world with all the security breaches this is downright reckless, in my opinion. They certainly dont protect people from identity theft and make it very easy for people to open accounts using others’ social security numbers only. This is what happened to me. It was never brought to my attention until a year after the account was open and sent to a collections agency. Apparently once reported they can take up to 90 days to mark it as fraud which is needed for the credit bureaus to remove it from your credit report/score. This severely damaged my credit which is otherwise very very good. I’m Closing on a house and must get it removed in order to qualify for a loan and Best Buy has done nothing to try to get the investigation closed. It’s been 45 days. I’ve provided all information I can and done an identity theft report yet still nothing. Now they are hosting me a lot of money by not working with me to get this fraudulent account removed from my name. Apparently it’s because they have so many cases of fraud and are inundated... seems like the appropriate thing to do would be to up their security and what they require for people to open these accounts instead of continuing to place consumers at risk .... so disappointed with Best Buy.
4 years ago
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Best Buy has a 1.4 average rating from 1,383 reviews

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