Their appliance installation is done by incompetent 3rd party installers. I have had two HORRIBLE experiences, 5 years apart. 5 years ago - 3 tries to install a new washer. after 3rd failure, I had them take it back (it was day 15). Lowes - did it right, first time. More recently, they dragged a new stove across my floor, causing damage. AND had to do a RE-Install. BB's response to the damage to my floor - gave me info to file a claim with the 3rd party installers insurance. Which was then denied. BB did not compensate me at all for my time, aggravation, or for the damage to my floor. I will NEVER do business with BB again.