I am a Best Buy Elite member, and my rewards points were incorrectly issued as 2x $65 Reward Certificates rather than being "banked". On December 31, I talked to the Customer Service Manager in-store in Tucson AZ to save my rewards, and he called MyBestBuy Rewards with me to have my reward certificates saved. I listened to him on speakerphone CONFIRM that I could call back in to activate my Reward Certificates. Today, I was going to BestBuy for my next purchase, and I called to activate my points. The Mexico City service rep told me my points had already been re-issued as Reward Certificates, which had expired a week or two ago. This is incorrect - the Customer Service Manager in-store verified I would be able to use them at this time in the future by calling in. I was escalated to Supervisor Joe L from Rewards Department in Mexico City, who was extremely rude and hung up on me. It seems this is a common scam, so here is the direct link to file a complaint about BestBuy with the BBB of Minnesota and North Dakota, where BestBuy is headquartered: https://odrcomplaint.bbb.org/odrweb/public/NewComplaintForm.aspx?Qualified=y&BBBID=77&BusinessID=7663