This company does not care about its customers. I ordered an item online as a gift, it never showed. The first online chat I was told that it was being shipped from the manufacture, and I would get some information from them shortly. Almost a week went by nothing. A second online chat I was told it was lost in shipment. tracking information shows it was never shipped. I get it the person on the other end is only able to offer excuses for the company, buy the company has no customer service what so ever. I will stay with Amazon at least they will resolve your problems.