Bought a surface pro and accident plan. The surface Won’t charge. Tried to call geek squad said they can’t touch it because it might have Coronavirus now. Can’t replace it, return it, open a ticket or let anyone else look at it to void their warranty. They will fix it when they feel it is safe again No offer to refund money, extend warranty plan to make up for time, no offer to refund warranty. My business was running off that Surface Pro and I am in an essential company. I was told by geek squad to buy a new surface and wait to repair that one later. I asked what to do with the surface I bough when he repaired the original. His response was maybe you need 2? When I said I could t believe they wouldn’t stand by their own replacement plan he said “maybe you shouldn’t shop at Best Buy anymore.” Well said Geek Squad Senior Store Supervisor in Sioux Falls South Dakota. I won’t be