I was speaking with an overseas rep who refused to help me when I pointed out a discrepancy with my online order then refused to transfer me over to a supervisor so that I could resolve the issue. During our interaction I explained that for the items showing on my receipt as purchased an item was missing so I was overcharged. She acknowledged that she saw the issue with the receipt missing an item and explained that I ordered the item to be picked up at store. I explained that due to the virus none of the items I ordered were to be picked up at store except for a free gift item my husband and I had no intention of picking up and requested since the item could not be sent online which was the agreement for purchase to please cancel the order on the one item. She refused to help correct the mistake and continued to make excuses as to why she wasn't able and that I would need to step into the store even though I explained we will not go into the store location at this time. When I proceeded to get help from someone in the US since they don't usually have these problems she refused to transfer me, then when I asked for a supervisor I was placed on a 45minute hold on mute and disconnected on. I'm so upset that I am in the process of cancelling the entire order and will be buying my items with another merchant who will provide me all the items I buy or not charge me at all. Never been so disappointed or this angry with best buy will make me think twice about shopping there for a while.