I reordered a copy of Final Fantasy 7 Remake 4 years ago. Best buy didn't fulfill the order on release date. Also, I can't even get them to refund my rewards points even after over 12 calls to customer service. They can't figure out why they can't refund it. They will either blame the credit card company(which rewards are not apart of) or that I just need to wait a couple weeks and everything will workout on its own. I can explain over and over that it's a glitch in their system, but then they just hang-up on me or cold transfer me without notice to someone else to start over.