I was charged $69.00 for something that I never ordered and tried to call for some explanation as to what it could be thinking a possible scam. I was put on hold for 20 minutes and finally settled for a callback in 1.5 hours......3 hours later I get a call and say hello and guess what ... they just hang up! Called back and wait for another 2.5 hours and believe it or not, they called back and wouldn’t ya know it.....they just hang up! I’m Never gonna Step foot in another Best Buy and am going to tell as many people as possible that their absolute fools if they shop there. I’ll admit, the buying no bad, but after you leave the store, your on your own!