We ordered an oven and cooktop on 2/12/20. The oven had to be backordered, okay. Our install was scheduled for 3/21 and then rescheduled for 4/6. Then COVID happened and we were rescheduled for 5/6, understandable. We got a call on 4/21 saying that installations were starting back up and we could get ours the morning of 4/24. AWESOME! We got a call at 7 am on 4/24 saying our oven was not there, but we could still get the cooktop installed. NO, we want them installed at the same time since the new cooktop would have to be uninstalled to install the oven and vice versa. My husband spent over 5 hours on the phone trying to find out where the oven is and reschedule installation on both. He spoke to 2 different "supervisors" and was "disconnected" both times, with nothing resolved. We've been misled and flat out lied to! WORST customer service we've ever had the displeasure of receiving. We get the impression that once BB has your money (over $3500 in our case), they stop caring.