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Allie Webber
HOW GEEK SQUAD RIPS YOU OFF!!!! I bought a phone from Best Buy, got the Geek Squad warranty, paying month to month for the warranty. 2 years goes by and I crack the screen on said phone. I call Geek Squad for a warranty claim and was advised they'd fix the phone, for a $210.00 fee!!!!! I've been paying $20 a month for 2 years (nearly $500.00 total) and they want to charge me almost the full cost of the repair as a service fee. Uhm, what's wrong with this picture? The cost for the repair at a shop is barely $300. Apparently, in the fine print, the warrant only covers repairs for free for the first year, after that there's a major service fee. What a joke. Don't get any kind of warranty through Geek Squad!!! Best Buy should drop Geek Squad all together.
4 years ago
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Alice, Customer Support

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