Geek squad phone computer service? Service? I use that term lightly. They do some serious ass-kissing on the phone and it's been 3 nights and at least 3 hours of waiting for them to call or sitting on the phone waiting for the Geek to set up my remote viewing. Nothing??? Third night in row. Wow! They know how to fix it now. "It's an HP problem and we'll get right in there. HP is writing a new update to deal with the problem?" This issue is making my computer unusable, and the computer fan is running for 6 or 7 hours at a time waiting for the geek to get in there and fix it. Duh! I'm just about done with these guys. They've fixed some things in the past, but this is ridiculous. Wish I had something nice to say. Will be looking for a new computer soon at a different store.