I bought a pricy laptop which has 16 MB RAM at Best Buy Clearwater. The sales person recommended that I purchase 2 additional 16 MB RAM to upgrade the laptop to 32 MB RAM. I ordered the RAM and was told to purchase Geek Squad service to install it. After two weeks I received my order, which was not the RAM but two car starter cables (?!). I went back to Bestbuy to return the starter cables and had to reorder the RAM. I lost my purchased slot at Geek Squad and when I asked them to just help me put the RAM in (which would take them 15 minutes) I was told there was a 2 week wait before I even could make an appointment. The guy there was rude and wouldn't even consider helping, so I asked for a refund on the Geek Squad service. I went to Staples instead, where they found out that this laptop doesn't even have 2 slots for RAM, just one. They put the one RAM slot into the computer rapidly and professionally, and for less than Geek Squad. So now I have to bring the unnecessary RAM back again. Lousy service, wrong products, NO help whatsoever - no wonder Best Buy is going broke!