Really deserve no stars but not an option! Purchased a freezer, picked it up Friday, set it up and plugged in Saturday and it never worked. My husband spent almost 2 hours on the phone Sunday morning. First told by one associate they did not have one to exchange, but then by another they had a larger more expensive model, and then by a third they had no freezers at all. Tried get someone from the Geek Squad out to service it,but were told that they do not service our area; we are literally 2 miles from the Best Buy in Greenfield! Told to call corporate to have it picked up and after waiting an additional hour and a half, were told that we had to return it to the store. They would only pick up for a $70 charge! What an absolute joke! Should have listened to all the bad reviews; never again Best Buy