I’m extremely disappointed with Best Buy; I bought a IPad for my daughters birthday and had it sent over night for Saturday. Nothing ever showed. I contacted Best Buy twice who told me both times my order would be there. Sunday comes and nothing. I called again and Best Buy said I could be refunded. So I agreed and decided to go purchase another one at the store. I get there and they are sold out, which is fine but they tried to push a “open box” for the SAME exact price I got the new one on sale. They would not honor my sale price if I bought another one while waiting on my refund from the iPad they claimed they lost over night. I sat over an hour while management confirmed “my story” as they put it and I was In fact correct. The actual associates at the store were nice and tried, but they had me deal with headquarters who first, you could barely understand and the manager was extremely rude to me over the phone. The associates at Best Buy were NOT happy with the outcome but could not override corporate. I won’t shop at Best Buy anymore, in August we were going to buy a MAC (Apple) from Best Buy. Unfortunately we will take our business elsewhere because I shouldn't of been treated like I was a criminal trying to pull one over on them, when they verified all my information. I had everything they needed documented and the FedEx carrier confirmed this information plus the Illinois distribution center confirmed it too. Suggestion: treat your customers with respect and not like everyone is out to steal or get something for nothing. If you would of just been honest and said it was a miscommunication between you and the distribution center, I would not be writing this review.