BB charged my BB credit card with an unauthorized charge. To dispute the charge is amazingly complex in this day and age. I'm so used to dealing with companies like Chewy and Amazon that give a s__t. BB prorated the charge but kept 20% of the charge on my bill. For what??!! No product to show for it, no authorization, and despite disputing the charge, they keep charging monthly fees that add up to more than the charge! They won;t close the BB credit card account even tough I requested that they do so. TERRIBLE! I don;t even have a product to complain about because they only thing that I got from BB was an unauthorized charge that is destroying my credit. Can't these people be held accountable??!!